FAQs

Product Info

All of our products are made in Canada.

Our posters are made out of a high quality aluminum. The designs are laser engraved into the metal using the highest quality lasers available. The metal poster is securely attached to wood with a routered keyhole so it is ready to hang right out of the box

Size/Dimensions:

Small - 16 x 12 inches = 40.64 x 30.48 centimeters
Medium - 22 x 16 inches = 55.88 x 40.64 centimeters
Large - 32 x 22 inches = 81.28 x 55.88 centimeters

Shipping policy

We estimate fulfillment and shipping times in business days, and ask to please allow up to 5 business days for your order to be prepared (during busy shopping season it may take longer to prepare your order). It typically takes about 5-7 business days with standard shipping for the order to be delivered from the day of purchase.

We take pride in the quality of our product and service to make sure our posters are packaged well and shipped securely. If your order is delivered damaged or you notice a defect, let us know within 30 days of receiving your order:

Take a few photos of the damage to the product and the box it was shipped in (if the box was also damaged)Email photos to support@etchplate.com. Please include your full name and order number as it appears on your order confirmation email, as well as a brief summary of the issue. Our support staff will respond within 24 hours.

Returns and exchanges

If you are unsatisfied with your purchase, you have 14 calendar days from the date of delivery to initiate a return and you will receive 100% refund. The product is eligible for return if it is in the original state and has not been damaged.

Items must be returned in their original condition, using original packaging they were delivered in. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted. 

Please write down your full shipping details on the package and put a note with your order number inside it.

The address for return is:
P.O. Box 179
Rimbey, Alberta, Canada
T0C2J0