On Average it takes about 5-7 business days with standard shipping for your order to be delivered from the day of purchase. Some locations may take up to 10 business days for the order to be delivered.
If you are unsatisfied with your purchase, you have 14 calendar days from the date of delivery to initiate a return and you will receive 100% refund. Shipping will be paid by the customer.
If the product arrived damaged please send us pictures of the damage to the poster as well as any damage to the box. Pictures can be emailed to this email address: support@etchplate.com. The pictures are very important for our team for internal reporting. When an order arrives damaged, we trigger an internal investigation with our print and logistics partners to ensure that this doesn't occur again and that any improvements are applied as soon as possible.
Once we receive all the required information and validate the claim, we will process a refund on our end.
